Policies & Procedures

Pleasant Hill Academy is open to you, the parent, any time your child is present. For the safety of all children, we do request that you make your presence known to the person in charge, and cooperate in not disrupting the School’s program.

Parents are encouraged to eat breakfast with their child(ren) at Pleasant Hill Academy. We even provide complimentary coffee for parents each day! Occasionally, we schedule family luncheons and encourage family participation.

Children Served

Pleasant Hill Academy is open to children ages 6 weeks to 14 years old without discrimination based upon national origin, religion, race, sex, mental or physical disabilities.

Hours of Operation

Hours of operation for Pleasant Hill Academy are Monday through Friday from 6:00 am to 6:30 pm, 12 months a year. Standard Holidays observed are: New Year´s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.  See our calendar for any schedule variations. Because Pleasant Hill Academy is licensed for specific hours of operation, early arrival and late pick-up cannot be allowed.


Upon enrollment, your child(ren) will need all Pleasant Hill Academy enrollment forms completed and signed immediately. All necessary enrollment forms can be completed by completing the questionnaire here.  Once complete, we can print your forms for signature at Pleasant Hill Academy prior to enrollment.

The information provided regarding your child(ren) must be updated as needed so that we have accurate information.


Breakfast, lunch, morning and afternoon snacks are available at Pleasant Hill Academy. Information will be provided regarding any menu changes that may apply. Pleasant Hill Academy will also provide information regarding the times meals and snacks are served.

For bottle-fed children, parents must provide prepared formula or breast milk in bottles. Baby food and baby cereals are included in the tuition. All infant items should be marked with the child´s first and last name.

Weekly menus for children who eat table food are available for review.  Please see the Director for information regarding special dietary needs and allergies. (We require Doctor’s notes for all modified diets).


Tuition is due Friday in advance for the upcoming week. If tuition is not paid by Monday, a $30 late fee is assessed.  We will provide you with a tuition and fee schedule for our programs when you visit our school.

The tuition and fee sheet also includes information about how payment is expected and how late payment charges are applied. Also included on the tuition and fee sheet are some School Policies about Attendance explaining the number of days that require full tuition, partial tuition, and vacation policies.


All medication must be left at the front desk with the person in charge. A medication form must be filled out completely and signed by the parent or guardian before any medication can be given.  Medications must be in the original container and labeled as follows: child´s name; current date; dosage; times to be given, expiration date; and any other special instructions.

Any non-prescription medication must have a signed, dated note from the child´s doctor stating the name of the child to receive the medication, name of the medication, amount to be given; times to be given; length of time to be given and any other special instructions.

Medications will only be dispensed by management personnel.

Medical Emergency

If a child becomes ill, injured, or has an adverse reaction to prescribed medication while at the Pleasant Hill Academy, the parent(s) or emergency contact person will be notified immediately.

If it is necessary to seek immediate medical attention for a child, the child will be transported to Gwinnett Medical Center at Duluth.  The child´s vehicle and emergency medical permission forms, as well as the health information file, will accompany the child.

In the event of an occurrence of a communicable disease as outlined by the Department of Health, written notification will be posted on the classroom door within 24 hours or the next business day, and families of the effected classroom will receive e-mail notification.

*(The designated medical facility will be listed on all emergency, transportation, and enrollment forms.)

Transportation (To and From Public School)

Transportation is provided to and from several elementary and middle schools in the local area designated by Pleasant Hill Academy.

Transportation Agreements must be completed each school year.  In addition, Vehicle Emergency Forms must be completed and information kept up to date.

Pleasant Hill Academy will inform you of the time your child must be at the center for transportation to school.

If your child will not be transported by Pleasant Hill Academy to school, or will not be picked up by Pleasant Hill Academy’s bus from school at the end of the school day, you must notify Pleasant Hill Academy in advance. Failure to notify Pleasant Hill Academy will result in you being assessed a fee.

Transportation (Field Trips)

Field Trip Permission Forms must be signed and dated for each field trip.

Vehicle Emergency Forms must be completed and information kept up to date.

Children going on field trips must wear a Pleasant Hill Academy “Field Trip T-shirt”.  (If the child arrives without a “Field Trip T-Shirt”, then one will be provided to the child and the family account will be billed accordingly.)

Internet Access

Internet viewing access to your child´s classroom is by password only. By enrolling your child at Pleasant Hill Academy, you consent that your child(ren) may be seen on the Internet by other persons viewing with passwords.  You also agree not to share or copy any video footage on social media without the consent of Pleasant Hill Academy.

Severe Weather, Fire or Emergency Situations

If an emergency situation develops such as severe weather, fire, physical damage to the building, or any other situation that poses a threat, the safety of the children is our first concern.

We are equipped with a weather band radio, a fire alarm sprinkler system and fire extinguishers. Fire and severe weather drills are conducted according to state and county regulations or every 30 days.

If there is an emergency situation and it becomes necessary to close, parents will be notified via text message and e-mail to make arrangements for early pickup.

If there is inclement weather and it is determined that we will not open, parents will be contacted by e-mail and/or  text message.

If an emergency situation develops and it is determined that the building or premises are unsafe, your child(ren) will be transported to a safe location. Parents will be notified of the situation immediately by text message and e-mail, and will be required to pickup their child(ren) as soon as possible.

Alcohol, Drugs, and Tobacco

In our effort to provide a safe, healthy environment for each child to grow and develop, we maintain a School free of alcohol, drugs, and tobacco use.

The use or presence of alcohol, drugs, and tobacco is prohibited in the building or anywhere on the grounds by School staff, parents, or anyone visiting the School.

The use or presence of alcohol, drugs, and tobacco is prohibited during any outing or field trip, as well as, on any vehicle used by the School to transport your child(ren).


At Pleasant Hill Academy we use a method of ´redirection´ to guide your child(ren) toward appropriate behavior. If a child is engaged in behavior not conducive to a safe and happy learning environment, teachers will ´redirect´ the child toward appropriate behavior. (The use of physical punishment or harsh language is prohibited.)

Parents or guardians are required to abide by Pleasant Hill Academy Discipline Policy any time they are on center property.

Dismissal Policy

The staff will work with each child to fulfill the needs of that child, and every effort will be made to provide a positive learning experience. Special needs will be accommodated when possible.

Pleasant Hill Academy reserves the right to ask parents to make alternative arrangements for care if it is determined that a child´s needs cannot be met, or the child has not adjusted to group care. In the event behavior becomes disruptive to the program or becomes a problem that poses an unsafe situation for the child or other children in the class, alternative arrangements will be required.

If you, as a parent, are uncooperative in completing and returning forms, fail to pay your tuition on time, fail to follow state regulations, or fail to follow Pleasant Hill Academy Policies or Procedures, it may be necessary to dismiss your child(ren) from the School.

The Parent's Role

The relationship between parents and School staff is vital to the success of a child´s experience. A partnership must be formed the first day, with open communication and understanding that the development and growth of the child is our top priority.

Parents can assist and help ensure a smooth transition by doing the following:

Sign children in and out at the front desk and then escort them to their designated class. Have all forms completed promptly. Update forms, as needed, when changes occur (i.e. new phone number, address, etc.) Keep staff informed of special needs or changes that might affect your child´s behavior. Notify the School if your child is ill. Do not bring an ill child to the School. Notify the School if your child will be absent. Notify the School if you will be later than usual picking up your child. Provide a change of clothes marked with your child´s name (we are not responsible for lost clothing). Children should be dressed properly for the weather and play. Do not allow children to bring toys unless specifically requested by their teacher. Participate in the School´s special activities. Attend scheduled parent meetings and conferences. Ask questions and address concerns as they arise.

Pleasant Hill Academy reserves the right to change or revise any policies, procedures, or tuition/fee schedules when deemed necessary. Written notification will be provided to parents.

Would you like to learn more about Pleasant Hill Academy?